FAQ

You can place an order with Baladi Baby online through our website. If you have any issues placing your order, you can also reach us via email, or our contact form.

We accept Visa, Mastercard, AMEX and Apple Pay as payment. We do not accept checks or cash for online or phone orders.

Occasionally we’ll send customers a special coupon to be used online. To redeem these codes, enter them in the “discount code” box at the checkout page and click “Apply”. Promo codes cannot be applied to previous purchases nor can we issue a price adjustment on purchases placed before the promotional period.

While we encourage all customers to create an online account when ordering to take advantage of tracking orders and purchase history all in one place, you can always place an order as a “guest”. Simply select “Checkout as Guest” when checking out to complete your order without creating an account.

The cost of shipping will be calculated automatically at Checkout.

Yes, we do! International orders are shipped with tracking and cost is calculated at checkout, based on weight and destination country.

The customer is responsible for paying all taxes and duties, should they occur.

Please see our Shipping Policy for further details.

We hope you love your items, but we understand that things don’t always work out. We are happy to accept returns for items purchased on Baladi Baby within 30 days from the date of purchase. Items must be in unworn, unwashed, and unused condition with all original tags and packaging intact to be eligible for a refund.

Items marked “final sale” are not eligible for return or exchange.

Please see our Refund Policy for further details.

To complete your return, we require a receipt or proof of purchase. Please email this to info@baladibaby.com. The shipping fee will be charged to the customer if the reason is wrong order or change of mind.

Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the refund is approved, the refund amount will be made onto the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card. 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Customers can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer.

If you believe your item is damaged or defective, you may return the item 30 days from the date of purchase and we would be happy to help you replace the item. Contact us here and our customer support team will take care of you.

*Warranty applies only to manufacturers defects and does not cover normal wear and tear or improper use. Please follow the cleaning & care instructions located on the product packaging or care tag(s) to ensure the longevity of your items.

Please see our Refund Policy for further details.

Our muslin swaddles are made of 70% OEKO TEX certified bamboo, and 30% cotton. To learn more about OEKO TEX click here.

Baladi Baby strives to meet the highest standards for safety and durability. We are fully hands-on throughout the product development process – materials, design, construction.

We work with trusted manufacturing partners that are OEKO-TEX, FSC, and CE certified.

All manufacturing partners have been verified through 3rd party testing, by international certification bodies.

We care about people and the planet. Our materials were all chosen for their earth-friendly properties. Further, we work with trusted manufacturing partners that are OEKO TEX, FSC, and CE certified.

All manufacturing partners have been verified through 3rd party testing, by international certification bodies.

Our swaddles are all OEKO-TEX certified and all toys that are made with cardboard or paper are CE and FSC certified.

Please click here to learn more about how to care for your muslin swaddles.